FAQ

We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the customer care icon.

We ship almost everywhere in the world. Shipping rates are outlined on our Shipping page and will be quoted with any order.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping times for the countries covered by our delivery partners are presented below.

You can purchase on our website using a credit card. We additionally offer support for Zelle & Interac . You can choose these payment methods at checkout.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order by sending an email to info@nyhairskincare.com